DZulk Q.

Ordered: 2019-01-05

Issued One:
Item: Soft Gloves Bath Cleaner Supple Skin Mitt Shower Scrub Exfoliating (Bought 3 sets)
https://sea.newchic.com/bath-supplies-6322/p-*******.html?rmmds=myorder

I was told by the customer service agent that this item is out of stock. It has been phased out. They are no longer carrying this item. When I was talking to her, she got defensive and got very angry. I was confused. Why was an item that was phased out is still on the website? Mind you the item is still selling right now. Is the CSO trying to brush me off by telling me it has been refunded and that she doesn't want to deal with this tyrant of a customer?

85 days later. I was told by Lily(Manager) " it is of dynamic nature it keeps updating accordingly on site. It keeps updating and it may be one of the situation where it did not get refresh on time. "

Anyone reading it wouldn't understand it. You tell me its phased out and talking about the dynamic nature of the website. You don't want my money? Or you don't want to deal with me.

Issue Two
Item: Mens 100% Cotton Breathable Vintage Chinese Style Solid Color Loose Casual Buttons T Shirts
https://sea.newchic.com/two-sided-henley-shirts-9150/p-*******.html?rmmds=myorder

I was told it was out of stock.The same lady above offer me refund or redelivery. I opted redelivery. I spend time looking at things and if I wanted it to be refunded, I would never have bought it at all. She told me "end of January or middle of February it will be delivered"

I receive an email on the Mon, Mar 4,10:30 AM that the item has been shipped. And there was not email after that stating there was a problem with the delivery. I checked my spam and junk email everyday. There is no email from them. There was no text. There was no call.

Today on the 31 March 2019. 85 days of patience and boil up anger. I spoke to Kayn. Mind you I was decent. I was controlling my pent up anger and naturally "refund or redelivery" If it was other company, they would be doing both without asking and throw in a voucher to make sure you come back. After all it has been at least 85 days of waiting.

Kayn was trying to push the subject away and I know he is trying to say in a nice way "I said it before and don't make me repeat idiot." Your answer do not help. Ask him to pass to a manager. No manager is around. Ask him again. No manager around. All this while reminding myself "this is my first order."

"Hey Zayn, you gonna get a pretty irritated day and a horrible day after you speak to me. Or probably you did. Every sentence you spoke is uncalled for. I am not expected a good service and that every sentence I spoke to is trying to not be rude. You guys are pushing every button there is to it. I don't believe anyone or even you would want to be treated this way and for a fact i am very sure you are not as patience as me who waited a total of 85 days on this. You only spoke to be less than one hour and you already blown your top off. I am only requesting to speak to your manager. In this case if its not available. I do not believe the person is not around."

Less than one minute later guess what, a manager name Lily took over or maybe a colleague disguising as a manager. Pretty much said the same stuff. Investigation and such. The issue to appease the customer is not done. What good is an investigation? At the end of the day, I still do not get my stuff.

Even if I do according to Lily and Kayn, it will be up to 25 days from day 86. So in short for an item I bought, I would actually need to wait for 111 days. I think we could have bought a house and already be fully renovated by then.

When you buy something from newchic, are you prepared to get your item on the 111 day? For a record, there is no email send to me and there is nothing in the spam/junk email. Lets set that straight.