As I've read many reviews with a similar problem, But i am onLy too satisfied with techvedic online tech support why, simply because of the service they offered. It was at the beginning over a year ago when my system started giving me problems so i approached several online tech support service providers after buying 1 years contract many of them were hard to get in touch. Anyways i approached techvedic online tech support within 25 mins the rep was able to fix my system. Everything is working fine now. They are the best