I know the company is not based in the USA, but they have an option to have the product made in the USA, for an upcharge, it also says that you will get rushed production of 2 days. I understand that it's two business days, but I ordered the product over a week ago, and it still has not shipped. The customer service keeps telling me that if I need an "In hands" date that I should pay for rushed shipping, and that they would be happy to expedite the shipping for $50 - $100 more. The thing is, even if they shipped standard USPS today, I wouldn't need to worry about receiving it in time. However, as stated previously, it still hasn't shipped. I tried talking to their customer service department, asking for a supervisor, and instead I'm told that's not an option, and then they hang up on me. I went through the chat board as well. To no avail. I have two tickets opened up right now about the same thing.
All this is to say that I expect to get what I pay for, especially if I pay in advance. So when their terms and conditions says that they guarantee a production time if you pay for rush production, but can't guarantee an ETA for the product because shipping times vary between 3- 7 business days. All that makes sense. We'll see what the product looks like if I ever receive it.
I included a photo of the order, highlighting the date I printed it from the website (today 9/24/2021) and when it was ordered (9/16/2021) as well as a few other details like rushed shipping. I also included 1 of the ticket numbers as well highlighting a few details.
Hello,
We apologize for any inconvenience or confusion caused. As per the image, it shows that the selected time-frame is Rush production & Standard shipping. As per agreed terms, please know that when you place a rush production order, but then opt for "normal" or "ground" shipping method, please be advised that the delivery date will only be "estimated" and is not guaranteed, as shipping companies do not offer guarantees for ground shipping. For delivery on a specific date, both rush production and rush shipping must be selected when placing the order for delivery on the guaranteed "in-hands" date. Standard time-frames have a turnaround time of 2-3 weeks as production & shipping days are counted in business days only. Having said that, please know that you can also reach out to our service team and work with them to upgrade the order for a specific deadline. Again, we apologize for any inconvenience and we hope we were able to clarify. For further queries, please feel free to contact us.
Regards.