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I have been a SPECTRUM customer for years I recently had a incident with a team at my home that involved a technician who was not working at my home or had a service call pull himself up on my 6ft privacy fence looking over where my wife was sun bathing topples when she noticed him she freaked out and ran inside scared and took pictures of the man that continued to stick around outside of my home in the street. I called multiple times and talked to SPECTRUM customer service managers about the situation and they told me they had to investigate and I would receive a call back in 48 hours and that never happened with multiple managers same answers we need to investigate and same results nothing even though they assured me it was a serious issue.