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Many of my purchases through MrRebates do not show up, even after 30 days. So many times I have had to file a claim to get the rebates that should be automatically posted to my account. Amazon is one of the biggest culprits. They are allowed to advertise various rebate promotions but often do not report the cash back transactions to MrRebates.
When I asked MrRebates how Amazon can get away with this, I received this response: "Unfortunately, there are a couple of stores (Amazon and eBay/Half.com) that refuse to consider claims. In order to become affiliates, and therefore offer any cash back to our customers, we have to agree to that condition."
I say it's time to boot these non-complying stores that are reaping huge sales from unsuspecting customers of MrRebates and not coming through with the promised rebates.
Tip for consumers:
Keep track of ALL purchases you make through MrRebates, and periodically check them against your MrRebates account to make sure the rewards have posted. If they have not posted within 30 days, do not hesitate to file a claim for the money that you are entitled to!
I just got a taste of Shoebuy's abysmal customer service. I explained to a manager that I intended to exchange the shoes I ordered for a different size -- which Shoebuy did NOT have in stock -- and he told me to "find another item" if I wanted to avoid the restocking fee! So BUYER BEWARE. YOU HAVE TWO CHOICES WITH SHOEBUY'S "NEW" POLICY: GET STUCK WITH (AND PAY FOR) THE ITEMS YOU DON'T WANT, OR PAY $6.95 PER ITEM FOR THE "PRIVILEGE" OF TRYING THEM ON AND RETURNING THEM FOR A REFUND. Shoebuy, you have lost a customer who has been with you for over 10 years. And by the way, I found the size I needed on Amazon for 40% less AND FREE SHIPPING AND FREE RETURNS.
Tip for consumers:
Don't order from Shoebuy unless you intend to buy from them. Otherwise, they will charge you $6.95 for every item you return.
Hello Du! We are very sorry to hear that the item you wanted was out of stock. Our exchanges are still 100% free and we have over 130,000 unique items. We are always happy to exchange for any item that is in stock.
We do thank you for your feedback and we are sincerely sorry that our return policy has disappointed you.
HI Du M. I do apologize. Recently, we’ve noticed that our competitors have introduced and implemented this tool, used as a means of allowing their upfront display prices on various online advertising channels to appear more competitive. As we know, when a company advertises at a lower price, there is increased traffic to their website. Upon the realization that this strategy was being used, we at Contact Lens King stood firmly against applying such a practice. However, in spite of the fact that we offer the lowest bottom line prices, we experienced a decrease in traffic and total orders. Through re-evaluation, and despite our discomfort, we have made the tough decision to adopt the practice as well. Contact Lens King is firmly committed to offering the lowest bottom line prices online, and we want our customers to rest assured that through us, you will always see significant savings in your pocketbook - even with the fee.
We totally understand that this additional fee can be frustrating, or even infuriating, but we invite you to compare our bottom line prices with our competitors. We promise we won’t disappoint you!
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We're sorry that you'v been having such a hard time with your rebates. Please consider contacting customer service so that they can do some troubleshooting.