Duke H.’s Reviews of Points2Shop & more

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12/20/17

Hum many aspects of the site no longer work nor have they for months, when you are waiting on an order that's late and send a ticket you wait and wait and are told it's because p2s is waiting on response from seller which is so untrue as I have had to contact many sellers in amazon and they only have 24 48 hours to respond. So it's indeed lack of quick support from p2s. If you every have a w-9 issue this can take weeks or 1 time for me a month to be fixed so you can withdraw your earnings. That all said they will when they get time fix your issues and you will always receive your ordered items or earnings it's just a matter of if you want to deal with ( when we get to it) mentality. And they have some really friendly Mods and people.

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Thank you

Janna D. – Points2Shop Rep Over a year old

Hello,

We are sorry to hear about your frustrations but hope that changes made since you posted this review will have improved your experiences on the site. We have made improvements to the site and are in the process of making further changes. For example, we have changed servers which resulted in faster load times. Our tech team is working very hard on these improvements and there are more changes on the way. We have also increased the number of support administrators working on support tickets. Tickets regarding account blocks are typically being replied to within 48 hours and most issues are resolvable with a few replies.

However, some issues such as amazon orders can take longer to fix because of the third party communication and the support team are also working on more than one case at a time. It is also important to note that whilst amazon requires sellers to respond within 24 hours to keep a good seller rating/score, not all sellers will adhere to this requirement. Support response times are extremely important and are actively being worked on and continuously improving. In regards, to your W-9 form, you can send that in via support ticket early to prevent future delays.

Kind Regards,