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Duc D.

Contributor Level

Total Points
85

1 Review by Duc

  • Borderlinx

8/30/16

I mean I dont even know where to start. I ordered a book like 3 weeks ago on the 16th aug. 2016 to the UKadress and it arrived on the 19th august. Then nothing happened...
On the 26th I was wondering why i still got no goods awaiting. So it took 1 day and 3 employee to figure out where my order was. They made a mistake/forget about it but it was allways been here. I told them it was a present wich i needed till the 31th August. They replied that they put it by the first workday in my suite so i can release it on the 29th and it still made it till the 31th. They didnt mention their mistake once again. I didnt get any refunds, which i was ok with. So on the 29th i was waiting waiting waiting... nothing happened. So i contaced them again. They told me to wait and I cant do anything. She seems to be very annoyed by me. So on the next day the 30th it finally made it to my Shipment to release. After I klicked on it I was schocked! They charge me 28 for an book?!? So i told them i wont buy this book if its so expensive. It didnt even make it till the 31th. Then they try (how i felt) to frigtend me bout their returing policy and i have to pay 30pfund plus 15pfund and so on. So shipping to me cost 28 and shipping back to the seller 50+?! So I just payed it and let me tell you. For me they are unreliable and I will N E V E R use Borderlinx again! Excuse my negative attitude I never ad witness something like this in my entire life. I hope this review can help you guys. Not recomented isnt even close to what Im thinking of.

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Borderlinx B. – Borderlinx Rep

Hello Duc, We would like to apologize for any delay and inconvenience caused in resolving your issue. Please be assured, customer satisfaction is our priority at Borderlinx and we value every customer. We would like to review your concern and request to forward your account suite number.

We regret the incontinence caused to you.

Best regards
Borderlinx Team

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