I had the same experience as several others. They decided I hadn't taken a survey in a while and they deleted my account. When I emailed them and told them I had taken a survey they gave me some lame excuse that it wasn't their survey and that was all that counted. They said I could rejoin. When I asked if they would give me the points I'd earned they said they had no way of knowing how many points I had had. They took over ******* points that it had taken several years to earn.