Duane W.

Ordered an item from Northern Tool on a Monday Apr. 2nd early in the AM.
UPS showed a shipping label was printed on the following Wednesday Apr. 4th late in the afternoon but wasn't shipped, just the shipping label printed.
On Thursday afternoon, Apr. 5th, the UPS tracking site still showed it not being shipped yet so I called NT to find out what the delay was. The customer service person basically said it wasn't his problem and there was nothing he could do about it anyway and could care less.
Finally on Thursday evening the UPS tracking site showed an 'origin scan' at 5:44 PM and it actually shipped out at 8:24 PM. It shows that it will be delivered to me on Thurs. Apr. 12th.
We're leaving town Wed. Apr. 11th and I wanted it before we left. There was more than enough time for it to arrive to me by that time if NT been on the ball enough to ship it out in a reasonable amount of time--.
Consequently, I now need to leave a note on the door for UPS refusing the package because --NT took too long to ship it out--.
This is the first and definitely the LAST order I will place from Northern Tool.