First it takes 30-60 minutes on hold to get to talk to someone. Then they blame the manufacturer for a product that never worked. They will email the manufacturer and get back to me. Of course that didn't happened. Called again after waiting a week - EXACTLY the same thing. They will email and will let me know when they hear back. I asked how long I should wait to hear. What happens if they don't hear back. Of course I should call back again. This is an endless loop where they do nothing to help the customer and the service reps are rude on the phone. DON'T BUY ANYTHING from this company.