D T.

If it allows me to give zero star, I would have done it instead of being nice to put one star.

Placed my order in May, 2020. I understand because of the pandemic it will take longer. In August when I still have not received my order, I wrote to their customer service, Alex Kim said they will look into it, and even told me to rest assure they will reimburse me if my parcel is lost. No reply or any updates from them after the last email. Till today, December, 2020, after numerous emails to customer service, no reply and still no parcel.

Have been shopping with Ibbi for a few years, all shipments arrived, but after this situation, I'm not shopping with them anymore. Broken promises and worse than horrible customer service. When they know they have to fork out the money to pay the lost parcel, they go incognito, just disappear and not communicate with the customer.
Goes to show the integrity of the company.