Called for an 11+ month old Keurig mini that will only pump an oz or two at a time. Took 3 to 4 tries for them to get serial number, again for phone number and not sure she ever got the email right. Wanted to know if I only use Keurig brand cups. Then said it was out of warranty when I had a couple weeks before 1 year. Gave up after 25 minutes of this. Gonna try some online fixes. Because I will never buy another Keurig (first one lasted just over 2 years). Junk and pathetic customer service.