My wife ordered a pair of sandals from Teodera.com. The product that arrived was of inferior quality and construction. Clearly knock-offs of a popular brand.
My wife immediately contacted the company through the Teodera.com website to initiate a return request. Even though their website claims to offer a "30 day No-Hassle refund policy," that is simply not our experience. Through a series of back-and-forth communications, the company refused to offer a return authorization. Instead they offered a "store credit", first for $5 and finally escalating to $15. But as others have stated, that would require an additional purchase from Teodera.com. This is clearly a China-based company that has no interest in developing repeat customers in the U.S.
I ultimately contacted our credit card company to file a complaint, and our charge to Teodera.com was immediately reversed. Not sure if that meant that the bank went after Teodera.com for the refund, or if the bankcard simply ate the charge to keep us satisfied.
The Teodera.com return policy reads as follow: "If your product is defective or doesn't work properly, let us know and we'll send you a replacement one".
We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately".
In our experience, this refund policy doesn't exist.