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D S.

  • 1 Review
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Beauty

Member since August 2019

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1 Review by D

8/22/19
If I order overnight shipping, it's sent standard. If I order via Shop Runner, it's sent standard. If the package is lost in the mail, Lancome doesn't care. Trying to speak with their Customer Service reps is always an exercise in futility. Did you know they have a "foundation policy" whereby even if you pay to ship your item overnight or two day, they will always ship it ground? Yeah, neither did I. Strange made up policy that no other retailer that sells Lancome seems to have. UPS told them to call and file a lost package claim and Lancome refuses to do so. Won't waste my time with them again.

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