Two complaints. First, I was unable to find the cancellation policy until AFTER I paid the initial deposit, only to find that the fees were ridiculously high. So I decided to stick with the booking but because of a family emergency, I missed the final payment date by 8 hours and Flipkey would not let me continue the booking without paying the cancellation fee. Unbelievable! And then it was nearly impossible to find a contact person to file a complaint with. I will NEVER use Flipkey again and will tell everyone I know to stay away from them.