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I was a first time buyer of Zaful and I ordered some swimwear for my birthday trip. I ordered on May 25th. It is now June 26th and I still dont have my order. They said they put in a claim with the shipper. I called and spoke with the shipper, the vendor (Zaful) never filed a claim. I spent over 300 dollars and now I dont have my items or my money back. They are very slow to respond and they arent giving me any answers. I will be filing a claim with my credit card if I do not get a resolution. This was an awful experience and Im never buying from them again.
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I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items...
Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service