D S.

My business email was illegally taken over my a former employee on May 5,2020. While I work with the US legal system to fix this, I asked that Canva either change the email associated with my Canva account or delete my account entirely. They do not have a phone number, so I have messaged them on Facebook, finally connected with an employee, and have now had over 30 email exchanges with them to fix this simple issue. Every single reply to my concern does not address the problem or even imply that they read my email. I have twice now sent them my personal bank info, proof of purchase, and PDFs of my designs - all of which made me very uncomfortable to do over email but they assured me there was no other option. Why I had to do it twice within the same email chain is beyond me. They offered a two month refund, but my account is still active and will be charged in the future with an incorrect email - neither of which I can access. I am at a total loss for how to advocate for myself any further, as they are now completely ignoring my emails and I cannot reach anyone who works for Canva on social or through their email. It has been over a month since I've received any notable reply to my many messages. Not only am I being charged, but my requests are being completely disregarded. They refuse to help me access my account or address issues. I believe this company is a scam and is stealing from customers. Stay away!