I texted the line having suicidal thoughts, hoping to feel better. But their answers are so canned/scripted that it's even more alienating. They'll say, "gosh, dealing with (insert situation here) sounds hard, I'm glad you reached out today," two or three times, then send you a gif of a bubble popping to help you "reduce stress," then end the conversation. It's not helping anyone. I feel bad for people who get a gif of a bubble and a canned response right before they actually take the plunge. I didn't, obviously, but I have plenty of alcohol to help me forget that awful interaction.