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The technicians showed up and immediately asked for $193 as a "diagnostic fee" that I was not told about when arranging for the estimate. 15 minutes later (that's nearly $800 per hour), they told me my pipe was leaking and needed to be replaced... yes, that is why I called. I received the quote more than 24 hours later. The quote was 68% higher than a competitor who came over and completed the project next day with no "diagnostic fee". I suspect Economy Plumbing wanted my money for the diagnostic fee but had no interest in fixing the problem. Felt like a con job.
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The employee was polite and knowledgeable, but the 20% coupon discount that motivated me to call...
I was sent a very inexperienced plumber who had no idea of the issue on hand. As the company said...
