Have been going to this location for a few years and always thought the service was great. Of course, the first time I experience a problem, I get no help or options... just sorry we can't help you. I bought 3 suits a year ago and have only worn them a few times (at best). The other day, I crouched down to pick something up and the pants split in the back (a little embarrassing). So when I brought them back they said there's nothing they can do. Not, hey let's see if we can find the same suit pants and see what we can do. Nothing. Well, goodbye Joseph A Banks! Never going back.