Drew B.

Ill start by saying I have purchased $50,111.12 worth of furniture from Hudson's Furniture in the central Florida area over the last 10 years. My review is judged upon all experiences combined. Therefore, not a emotional reaction to a poorly handled claim, yet overall judgment of Hudson's core customer values & service.

1st Delivery:
On my initial order all of my furniture was delivered a week later than originally promised. We humbly understood, things happen right? Well once delivered and brought into the house, 3 of the 6 pieces were completely wrong pieces of furniture. Over the next 30 days management worked at correcting the mix up and finally 47 days after original promised delivery we received our order correctly. It was exhausting to say the least.

2nd Delivery:
This order was a few years later and almost twice the size. Totaling over $30,000.00. Once again, we had wrong items shipped, end table & living room rug completely different than what we originally ordered. One damaged piece that required re-delivery and two hanging lights retailing for $1235. 00 missing all hardware! To conclude, two large lower hutch pieces were completely missing and after several days of the tops of the hutches just sat on the floor Hudson's management team declared the lowers to have been overlooked. Resulting in a higher bill overall as they apparently forgot to charge for the pieces in addition to even order them. This resulted in filling out all fiance paperwork all over again and a major inconvenience for my schedule.

DON'T FALL FOR THEIR WARRANTY SCAM!
To wrap up, although such continued poor experiences we have always appreciated the companies overall quality of furniture. However, we were duped into purchasing the extended warranty program for over $2000. 00 additional dollars! With the very aggressive sales team claiming bumper to bumper accidental protection for 5 years. Here we are 2 years into the program and face the unfortunate circumstance to need to utilize our invested protection plan after our kids scratched our living room couches while we were out of town on business. Only to find out it was all a sales ploy! We have spent the last two months emailing & calling the "claims department" where they have requested an extensive amount of photos, explanations, & repetitive information until I finally demanded clarity on the status of my claim. They concluded with, in their opinion the damage caused is "excessive damage!" Our contract of coverage billed to us & paid for 100% clearly states our claim situation & or circumstances are under the policy guild-lines and Hudson's is claiming "its a different department".

Please be very vigilante when dealing with their sales teams. They are doing all they can to close and close aggressively. However, the company as a whole has proven time and time again they lack the ability to honor and follow through on promises made and or services offered. I am now in the process of legally seeking recovery for my loss of investments and plan to help protect anyone interested in purchasing furniture to avoid getting taken advantage of by this company.