Dreana J.

I placed an order 4/15/20, the order shipped 4/16/20 and I received the order 4/18/20. I decided to change the theme of my party so I sent those items back and placed another order 4/19/20, I paid $19.04 expedited shipping for my order to be here 4/27/20. It's Friday 4/24/20 6:08 pm and my order has yet to ship out or give me a confirmation regarding anything. I've been reaching out all day to customer service to find out what's going on with my order and all they've been doing is telling me "it's shipping today" nobody decided to figure out what's the hold up on my order and why it's taking so long. The order I sent back shipped out with NO ISSUE all of sudden my new order is delayed, This company is truly disgusting. With all of the sad things that are going on they should make sure people have THEIR birthday merchandise so they can enjoy these sad times and make the best of it. This company is frustrating, I want a FULL REFUND and will never order from the again! And I advise no one else to! They all act confused and helpless on customer service and it PISSED me all the way off. My 4 year old birthday has officially been RUINED. Thank you to this AWFUL company!