- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Customer service (chat) seems respectful and listening,
But after a while you realize that they actually
Have no respect and deride you instead
As of today, I bought 4 bikes from BikesDirect.
Out of these 4, two had minor issues (thanks they were not major).
Front wheel on one bike was defective (still is). I wrote couple of requests but received no answer. As for other bike, I only asked for an invoice (PayPal did not send me one) and received pretty rude treatment. Speaking with BikesDirect representative was a major disappointment and she hung up on me (!).
As you can see, on my scale, BikesDirect gets 0 out of 2.
P.S. In response to BikesDirect rep previous comment.
Mike, BikesDirect operates from Texas and all bikes come from TX.
Why would you say you work in EDT timezone?
If you are genuinely curious, I'll tell you who told me that no one would
Help me because all personnel has left for the day (it was early afternoon in TX, though).
Service I had was not friendly at all.
Girl I spoke with had hard time understanding what
Billing invoice is and hung up on me saying that
Everyone was gone for the day
(it was a middle of the day in Texas, though).
D R.'s review of AliExpress earned 4 Very Helpful votes
D hasn’t received any thanks yous.
D doesn’t have any fans yet.
D isn’t following anybody yet.
Empty.
AliExpress Not very honest! I returned 2 pair of climbing in one parcel packaging and how's it...
The entire website/app is designed to screw you. From the moment you search for something the...
Hi - That sounds unusual. What time and day did you call? Our hours are 9am to 5pm EDT Monday through Friday. The order number is 904-249-2453. A billing invoice is not a normal request and would need to be handled by email. Please email bd4salesteam@aol.com and they will get you taken care of within the next weekday or sooner :)