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Paid $. 95 for a one-time phone # look-up. Got it and was billed $. 95. First of month following they billed me $24.95 monthly subscription. I called their customer service and they said it was a 7-Day trial which I needed to have canceled. I never signed up for a "trial". Their customer service person said they would cancel my monthly subscription but not refund my $24.95. I told them I was calling my credit card company to reverse the charge. They told me to "go right ahead". Two minutes later I received an email refunding my $24.95. This is clearly a scam. They figure that most people will cancel but not fight the charges already charged. I will call my state's Attorney General's office tomorrow and let them know about this deceptive practice.
Tip for consumers:
Do not use this sight
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Dear DP:
I received your complaint to the SiteJabber.com page for Spokeo, on February 21,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care