I ordered cake and flowers and also called customer service about the timing to deliver but they really spoiled my surprise by late delivery.
Very bad exp with the customer service, they are not in any mood to help you once you ordered.
They cant share you the number of the delivery boy to contact for status.
They can't change the address even if it was because they delayed the delivery.
They cant cancel the order even if it was there fault.
Overall dont use this site. Very bad exp for me..