I made an order of five or six items. I completed the order by paying with Paypal. I received a confirmation email thanking me for the order. I was given the chance to choose another item to be added to my order without having any additional service charge. I chose an item shown on the email but later when I checked my paypal charge I noticed I was charged an additional service charge on the one additional item. I complained and asked that the item be either canceled or the service charge be refunded. I received an email today showing that the second service charge on the one additional item was being refunded. An email received from paypal confirmed the refund as well.
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
My order of Dec 26,2019 was acknowledge and my credit card was charged, but as of today, 01/20/2020 I have yet to be notified of a shipping date. I have sent two emails and have received no replies.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team