Doug T.

Dealing with this company is a NIGHTMARE. I ordered over $22K worth of high end appliances that I've been waiting months for. The constantly change dates, it takes very long to get through to customer service and when you finally speak to someone, you get incorrect information. I've been given dates for products to be available that haven't been accurate. Their customer service must be trained to say "I'll put a note on my calendar to follow up" but they literally never do. You cannot trust the dates they list products being available or what their customer service says. Also, their order tracking via your account on their website doesn't work or update so you literally have to call and spend 30+ mins on the phone trying to figure out the status of your items. Do yourself a favor and deal with a local company and avoid all the headaches that come along with dealing with Appliance Connection.

The logistics company they use, YF Logistics, is even worse. I've been told multiple times that items have been scheduled for delivery. I take the day off of work to wait and they never show up, this has happened twice. A refrigerator that I ordered finally became available, they sent two men that were very smaller guys to deliver a 600lbs plus refrigerator and they dropped it on my walkway trying to get it into the house. The item was destroyed and not I'm waiting months for a new one to be sent.