Total scam. Bought an item for £10 and since then they have removed their 'membership' charge of £19.95. Unfortunately i was buying a lot online at that time, they dont set a direct debit either (that needs customers approval) they just help themselves every month. Emailed several times got no reply. Threatened to involve the police they finally replied. I was sent a link to cancel my 'membership' i did NOT fill in form as i did not agree to any 'membership' i did not know what i was canceling but they have not taken any more money but still waiting on my money being returned. I did not phone instead done everything email so i have written evidence. Looks like i might have to take to court to get my money back from these crooks. DONT GO NEAR THEM NOTHING BUT SCAM