I'm a customer of another reseller's hosting provider. They have good support but only via ticket. Looking for some live help I somehow came across Dean and Walker Hosting. I can't even purchase their hosting at the moment because of my location, but WOW... the support he has provided me for mere pence... and the one on one training, INVALUABLE. My next server will be a Walker Hosting server.
Thank you Doug for your kind words!