Douglas M.

Walgreens mail service received my refill order for six meds on dec. 5. They claim they filled the order on December. 6 for delivery by dec. 13.on December. 27 I called and told them I had run out of meds and the rep said they would overnite deliver. First lie. Three days pass with no meds. I call again on December. 29 and rep in effect claims they never promised overnite delivery and they would call me back in four days. Second and third lies. No call on Tuesday so I call them on Wednesday and they claim they can't fill prescription on my plan since the meds were so recently filled. I explain that I called delivery service and they say I didn't get delivery because Walgreens never placed the meds with them. Walgreens however keeps looking at their computer and seeing a pending note. I explain to them that if they would call their delivery service they would find prescriptions never reached their hands. So, they call my Dr. and get half of my prescriptions reordered and call me telling me my insurer won't cover cost since per their records I just had these meds refilled on December 5. Apparently Walgreens wants to treat an order for vital meds as having been delivered since they are too lazy to call the delivery company and too cheap to send the medications and to sort out where they screwed up in the first place. I am meanwhile at risk of heart and stroke problems and am suffering, insomnia, headaches and nausea while they continue their grossly negligent inaction and continue to lie.