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25 days ago I purchased a Mobile Phone from Banggood. 20 days ago I wrote to them telling them I was concerned the tracking information hadn't changes since Feb 21 when it 'Left transit country'. Was I eligible for a refund? They never replied.
Today is day 25 since the purchase and no mobile phone! I put in a complaint with PayPal for a refund under their customer protection service. I've bought 3 items from Banggood in the past year. Not one of them arrived before their quoted delivery time even though with one I paid extra for 5 day delivery... It arrived in 21 days. This company is giving Chinese on-line sellers a bad name.
Tip for consumers:
You have more chance with an on-line gambling site than ever seeing your goods or money again. Good thing I paid using PayPal. At least they provide refunds.
Douglas M.'s review of Banggood earned 4 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Douglas M., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We look forward to your kind reply soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best reagrds,
Banggood Teams