Douglas E.

I tried to buy tickets online and received no confirmation that the credit card was charged nor did I receive the e-tickets to enter the theater. Without some receipt I did not know if I actually had any tickets. Fandango did not answer a "What do I do?" phone call and the theater said, "Just come on in and your credit card will verify (or not) your online order." I used the theater kiosk to get my tickets and it appeared my online request was honored. However, I did not know I was charged twice until my credit card bill came a month later: once for the online order (for which I had no confirmation receipt from Fandango); and once for the kiosk. Bottom line? Fandango has close to a hundred bucks which does not belong to them. There was no way I knew there was a double charge unto later... and their refund policies do not cover online errors unknown to the customer. Beware of Fandango's almost impossible refund policies, classic "we're right" bureaucratic BS, and a rigid "the customer is always wrong" attitude. Avoid using Fandango at any cost... you'll keep your mind in YOUR wallet instead of theirs.