Doug H.

If you are a homeowner, Home Away says you can set cancellation policies. But this is just rubbish. If someone cancels, HomeAway will tell you the contract is between you and the renter. If the renter contacts their credit card company, the credit card company will almost always rule in favor of the card holder. Then HomeAway employees in it's subsidiary Vacation Rental Payments will harangue you the homeowner to pay the chargeback. I recently lost nearly $1700 in a chargeback and I lost the ability to rent to someone else since the renter cancelled at the last minute. I had a signed, written contract stating clearly NO CANCELLATION REFUND, and I still lost. The folks at HomeAway are unscrupulous thugs. Stay away from them at all costs if you are a vacation homeowner.