Doug H.

I thought I had logged on to the hotel website and went to make a reservation. It asked to enter the information and make reservation for $75. When I entered the info and hit make reservation, I got a confirmation that I had been charged $102 non-refundable. No where before that screen did it say there were fees, it was nonrefundable and that I was going to be charged immediately. When I called customer service, I got cut off three times. One guy I'm certain just hung up on me. They are all foreign, which isn't always bad, but in this instance, they are perpetuating the stereotype for sure. They should not be allowed to do business in America.