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Doug H.

  • 1 Review
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since November 2019

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1 Review by Doug

11/15/19
CAUTION. Very deceptive business practices. Difficult to cancel. Difficult to get returns/refunds. HAVE you ever NOT been cheated by a firm that uses (relies on) deceptive business practices. MY HORRIBLE EXPERIENCE with Grove: I entered my cc and it put me back to the order screen but changed what was in the cart. I looked at order history and saw it was blank. I went back to the cart and placed the order. Now my order history shows 2 orders and WORSE - I had to find in subscriptions (a completely separate page) that now I had a VIP membership to be charged on my credit card. I immediately contacted support via Chat (about the only way to talk to someone). They would NOT cancel the orders. NOPE - no chance of that depsite the orders being placed less than 5 minutes previously. They did email me one shipping label. When the boxes came I realized that I needed another shipping label so I went back to their CHAT box for support. I was sent another label - to a different location. I sent a chat back that the return addresses were different. Alas... I have to do other things - like work - instead of chat back and forth with a firm that has neverending excuses, incompetence and BAD BUSINESS PRACTICES.
lizw235
Grove C. – Grove Rep
We are so sorry for this negative experience, Doug.

We understand that taking the time out of your day to connect with your Grove Guide to remedy this is not ideal. Additionally, we regret that we have inconvenienced you further by requesting that you return the packages to us to one of our warehouse locations. We apologize that you received unwanted orders from Grove Collaborative and that your first experience with us was anything other than pleasant.

If there is anything else we can do for you, we would love to offer you a solution. Please reach out to us at via phone call Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375), or by live chat or email us at support@grove.co and we will gladly assist.

Best,
Team Grove

Doug Has Earned 6 Votes

Doug H.'s review of Grove earned 6 Very Helpful votes

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