Doug G.

Amazon offers all of the products I would find in a department or specialty store. Their customer service is outstanding. If a product is defective, amazon issues a credit or I can print a label for return free.

I build the latest and greatest desktop computers. B&H frequently has sales for items that are less expensive than anywhere on the internet. In fact, I bought a mobile phone that was $50.00 less than any other online or retail store and that was not including additional tax. Customer service is great and you get a live representative without endless prompts for departments or services. How often do you get that level of service? I needed a receipt for a warranty claim and it was emailed to me in less than a minute after speaking to a representative.

I am probably the most critical reviewer on this site and have never given over several stars to any business reviewed yet. Newegg is the exception. I build the latest and greatest systems and shop around for the absolute best prices on the internet. If I find a better price on another site, Newegg has always been able to match it. When I receive a defective product from the many suppliers on Newegg, their customer service department has always been there to resolve any and all problems. If I have paid more for an item on Newegg than is on sale a week later, they have credited the difference in the form of a gift card. If you absolutely love standing in long lines and the worst customer service, then shop at Frey's or Best Buy and pay the sales tax also for the privilege. For the best prices and customer service, Newegg has been my favorite for approximately 15 years since CompUsa closed down in my area.

The worst online - order, pay, and pick-up at store experience ever. Even worse than walmart.com. The first online order placed for store pickup was out of stock at the designated store after driving 15 miles to pick it up. This was after receiving a confirmation email that it was ready for pickup.The second experience was even worse though the product was in at the customer service desk for pickup.It tool four employees and finally the manager to even complete the task of scanning the product after it was already paid for online. They refused to release the item even though their system showed that the order had been placed and paid for online. After three hours and five employees later, (one on the phone with the company's support line, on hold,, and never even got through to a person), I was offered the following solutions. Cancel the order and receive a refund (whenever their non-functioning systems are able issue it) or Cancel the order, pay for the item a second time in the store, (and hope the refund is issued). Incompetent employees and even a worse online ordering system for a company that deals in "technology".

Gone are the days when you could find a retired electrician, carpenter or plumber working at Home Depot. The employees are inexperienced, almost impossible to find except for the cashiers, and you have to wander the isles looking for items. Extremely overpriced for electronic items, even the ones on clearance that are missing parts. Never scheduled a delivery, so no comment on that. An abundance of twine is usually located outside the store to tie down your trunk lid for large items.

Ordered Transport Wheelchair on website. Received Text Message - Ready for pickup. Waited for over an hour at online pickup counter for item to be pulled from stock room. Was told item ordered and paid online at $82.82 (On Sale) was not available and presented with one for $148.88. After driving 30 miles to the only store that had it "order online, store pickup today", the manager offered me $10.00 off the price. (He was contacted and replied by headset). I spent that much on gas to and from the store. Finally after going thru two "customer service managers" and slowing raising my voice where other customers could here my complaints, the store manager finally appeared. As the item had been processed for payment when I arrived, I was given the item at the price I had already paid. I purchased the wheelchair as my father was getting out of the hospital the next day.