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Dorothy W.

Contributor Level

Total Points
82

1 Review by Dorothy

  • NetSpend

8/9/20

I have tried for 3 weeks everyday to get my card activated it's an All Access and I have called customer service so many times that I'm mad as hell and get nowhere. They keep telling me that the last 4 numbers on my card and the 3 security numbers don't match up they told me that they would close the account and send me a check for the full $40.00 that was on it and I haven't received one yet. But I did get a text message from them this morning saying that I have $30.00 on there now. I guess I'm just going to have to report to the BBB cause they are not trying help me at all to get my card activated, or give my money back. Everytime I have called customer service they tell me to log into my account and go to manage account then go to card's and do this do that and when I do it tells me something went wrong or the card numbers I mentioned earlier don't match up. Call customer service then they want me to use the automated system to finish. IT NEVER WORKS! IM SICK OF THIS I JUST WANT MY DAMN MONEY ITS ALL I HAVE AND I NEED IT!

Dorothy Has Earned 2 Votes

Dorothy W.'s review of NetSpend earned 2 Very Helpful votes

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