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I ordered from this company in the USA in March this year on the understanding that they would refund if returned I returned the ring the same week as I thought the quality was not worth the money the refused refund and said I agreed to a credit which I did not. I have now got Paypal trying to get the money refunded. Do Not deal with this company if you may require a refund.
Paypal did the business and finally got wigsmart to pay up I got a full refund so don't give up keep pushing.Don't be fooled by the UK address of Wigsmart it is a front it is all done through China.
Dorothy P.'s review of Wigsmart.co.uk earned 2 Very Helpful votes
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Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
Hi Dorothy-I’m really sorry about the bad experience and I understand your frustration. We have investigated your complaint, it seemed that you applied self-return, and the refund method is store credit. Please know that if you want the refund to be issued to your original payment account, you need contact one of Jeulia representatives to get an authorization. We clearly state it on our website, you can click here: https://www.jeulia.com/30-day-return-policy.html to learn more. However, since you're unhappy with the store credit, we will be glad to help you issue the refund to your original account. We won't neglect your requests and will try to give you the best possible service, so please continue to work with our colleague via email - we'll work to resolve whatever inconvenience this has caused you. Thank you!