I sent back my bella moonstone ring after it turned brown 7 months ago. In the beginning they were good at getting back to me but after that just stopped. So i finally wrote on their facebook wall, after which they asked me to 'please stop writing the same thing over and over again' (i wrote twice because 3 weeks had past since the replied to THAT post and still no news on the ring) and to 'be more patient'. Like 7 months of waiting isn't patience enough.