Janet A.

In the past, I was a loyal shopper at zulily.com... but, I've slowed down on my shopping on the site by quite a lot. There are a few areas that I think, with improvement, would be most helpful. 1.) return shipping is too expensive; 2.) product descriptions are not robust enough; 3.) standardized sizing is nonexistent; 4.) product keyword search still needs more accuracy and inclusion; 5.) zoom feature, when it works, does not get closeup enough to inspect items carefully; and, 6.) quality of sourced products is inconsistent (damaged items, wrong color, poor quality of material, items possibly damaged in transit or left warehouse damaged and/or not working). I recently made a purchase, after not doing so because I was put off by the merchandise I had been receiving (more being donated than items I could actually use... donated because returning items is so costly), and I was disappointed in the merchandise I received once again. It's sad, because I used to experience about a 75% 'keep items for my own use' quantification. Now, it's only about a 25% 'keep for my own use.' I don't have the budget to shop like this. I'll probably still shop for household items at zulily.com, but not regularly, like I used to. An example is this photo showing that the item's color description is "Bright White", yet (shown on the right) it is obviously ivory. I have no use for an ivory top. Because return shipping is so expensive and a hassle, I am stuck, once again, with an item that I will not be keeping. A waste of money. Very frustrating.

Had an easy time finding the fragrance that I wanted. Checkout was a breeze and hassle-free. Thank you.