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Dorothy F.

  • 1 Review
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Art & Design, Business

Member since February 2020

  • Review

    1

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1 Review by Dorothy

2/22/20
I signed up for the Canva Pro subscription and paid for a year to get the savings, as someone I knew directed me to this website. After confirming they had received my payment I have none nothing but send emails back and forth through their chat and email support. I still cannot access the Pro features in my account. Support says I am in the Photo subscription! However, there is no link or icon indicating they even have a Photo subscription. The only upgrade link is for the Canva Pro subscription. Which I clicked on and followed the steps within that page. IF there was a photo subscription option, wouldn't you think support would simply switch my account over! Well after a full week and still nothing resolved, I had to dispute the payment and am now having them fight this for me. Please save yourself the hassles of losing your money and not getting the subscription you select. Their support people are the worst! And if you cancel your subscription, they will not give you any money back either, but only let the subscription expire and won't renew. They just want to keep all of your money no matter what.

PS
Wish there was an option to add a. Pdf below, but there wasn't and I didn't want to take a photo of my canva account with my personal information and email in it.

Dorothy Has Earned 5 Votes

Dorothy F.'s review of Canva earned 5 Very Helpful votes

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