I ordered items from BizChair for my banquet hall. I spent over $18,000. I called to request they replace six damaged tables and they refused because it was over five days from delivery. The boxes were not damaged. When I opened the boxes, six of the tables were damaged. The items were damaged when they were packed. I asked to speak with a supervisor and they passed me on to someone else. I received the same response. The person I talked to said this is the policy from the owner. I could not open everything I purchased until I was ready to use the tables and chairs. If the boxes were damaged, they were checked within a few days. These boxes were not damaged and were safely stored. The Service Department is terrible. The people are rude. I was going to make another large purpose once they sent the six tables. Biz Chair did not care when I said that I would not order from them if they did not send the tables. When you start a new business, every dollar counts. I will not order from this company again. I will order from a company that cares about their customers.