I have order over 60 items so I have learned a lot about this company. Biggest thing to know is READ SIZE CHART before you order. You are ordering designer clothes and a few companies say they offer a size 3X BUT IS ONLY A SIZE 18. The quality has always been very good and true to form! Also you can NEVER SEND ANYTHING BACK. But customer service will return your money if it is the wrong thing or wrong size. Also if you ask they will also return your shipping charges and may give you a courtesy gift of money (remember ask!). Yes sometimes it take quite awhile to get the product. Only one time they over sold the item so order was cancel. One thing I like, if out of product you can be put on a waiting list and most times within a few days it comes back in. Things are only available for 3 days so order when you see it & must pay to lock in the order. Love the one time per 24/7 shipping charge. Beware order one thing then come back and order the rest (I order a few things & my shipping charge was more than the bottom line of shipping cost.) Their time runs from 3:00am-2:59am ET time. The place is in CA. SO I SAY GET! IT IS REALLY WORTH THE SHIPPING TIME (has never been over a month & that was only twice. Most times are around 2 weeks.)! The cooking tools are so neat because I don't find a lot of them out in the local stores and if so cost so much more. PLEASE TAKE TIME TO READ WHAT THE COMPANY HAS TO SAY ABOUT THEIR PRODUCT. I have bought purses/shoes/dresses/jewelry/pants/kitchen tools/household goods/school supplies & etc... When you still have questions about the product you can always go to the product company. I have always found that you are paying so much less than on the product companies site. I sure hope I have answered your questions but always remember in doubt don't order because you cannot return it. However you can always donate the product to places like GOODWILL and get a tax write-off if it doesn't fit. Got wrong thing twice so learned the customer service system. Was offered and given the shipping cost & courtesy gift. PS: They speak English! Don't forget ask others to order on this system for your free gift when they order.