So far, I have been very happy with the items I have ordered. Would like to see the sherpa sweatshirts in more colors, like seafoam green, turquoise and lavender, but what I have washes and dries well and is very warm and comfortable. Sizing seems right. Have not had to try a return, so cannot speak to that.
To management: If the shirts were pure cotton, i would probably order a lot of them, but they re some sort of blend that does not have a comfortable feel to it. Let me know if you ever decide to go with 100% cotton.
Lilicloth seems to be a reputable company.