After waiting a month for my order, I emailed them. They said I would get it on 11/7/18. It was already the 11th. A few more days passed, I called and was told I should have gotten it by now. Since I did not, they promised a full refund. I contacted the post office, they never received it (seems I was given a false tracking #) no attempt was made to trace order or even to ship out a replacement order. Very disappointed. How does one stay in business this way?