Linda ( customer service rep) has been nothing but nice and extremely helpful with me! She has returned every message and all questions I've asked. Yes it may take a day or 2 as we are half a world away but she has always answered. I have made two orders with them and just received my first package. It took about 2 months which is a little long but one item was a preorder so this is about average. Everything arrived in perfect order and once shipped arrived quickly! The fit was spot on! Quality of items is fabulous! These are Not knock offs they are the real brands. Yes custom orders and pre orders take awhile as they are custom and made to order. My only complaint which is Not this stores fault but some of the "in stock" items weren't really in stock But this is a problem with the suppliers.
Yes, I plan on shopping here again because they were so helpful! And they shipped DHL which was super fast.