What a nightmare! Avoid at all costs! Bought an electric rail radiator which was installed by certified plumber ( extra costs) and find out that the heater is faulty. Now Abby from customers service offered a solution - send it back and we'll replace it. Unfortunately it's not a shelf which you can send back as here we have another job for plumber and extra costs. And then another for putting the new one in... I gave up and will send everything back to them. Already lost lots of money. What a bunch of useless brainless people!