Don Q.

I was very hopeful when I started my experience with this company. The options were great. The prices were great. The website was actually usable unlike some other computer building sites.
I was even more pleasantly surprised when I started using their online chat support. Everyone was very nice and helpful. Travis, Emily, and everyone else were great.
The problem started with my laptop order when I was still in Phase 1 (Inventory Gathering) after 14 Days of the order being placed and paid for. Mind you, the website said that it will ship between 7 and 9 business days. It had been 10 and I was still in Phase 1 of 5 phases... (I know what work goes in to building a custom PC, so I know it takes time, however 2 weeks to gather inventory that is advertised on your website is absurd. On top of that, putting it together, installing windows, optimizing, calibrating, and overclocking, and then testing. I knew it was going to take another week at least before it was even shipped.)
So I decided to go with another company who can quickly acquire the goods needed for my build. I cancelled my order with them with a representative, who was also pleasant (Landon I believe), on 8/5. My Order status was changed during the day 8/7/17. Now another issue, I have not received my refund yet, and it has been 6 days, we are on the 5th business day since the order status changed.
I do not know about anyone reading this, however I am an eCommerce Marketplace Manager. If I had a department, or an employee, who was causing delays and slow turnaround time for anything in my business, there would be serious issues and change. ECommerce demands speed, quick turnaround, and perfect accuracy. I am not sure why it was taking so long to acquire parts, or why the refund process is absurdly long. I also know that I ordered a similar laptop from another company on 8/6/2017 and it will be here 8/14/2017. I have my tracking already.
I am disappointed because the support team at the very least was phenomenal. I have to get another laptop for my wife since hers is failing. I was going to get mine from Xotic now, then get hers in a few weeks... Unless something significantly changes with this company, I will not be visiting their site again for my computer needs.