Their people who fill the orders were very helpful with explaining how to pay and get my chips and the whole process in general. I wanted to give 4.5 stars but sitejabber only lets me do 4 or 5. Because while their prices are competitive they weren't the absolute lowest, but in my opinion they are worth the few extra bucks as opposed to dealing with some of the other shady sites out there, some of which don't speak english too well.