Donna S.

Each flight was either over-booked or over-sold. (we had a total of 3 and 3 people in our party) We struggled with EACH AND EVERY FLIGHT. We booked months ago. So if you plan ahead, you are the first one to get BUMPED! (we found out at the gate!) So we missed my only nephew's wedding and had to rebook (and they did not refund our messed up flights even after booting us and it was THEIR FAULT! And could not rebook us. AND NEVER refunded our tickets.) Just don't use this airline unless you go to the counter at EACH GATE to ENSURE you have a seat. We also had run 45 min each way to the airport two days in a row (within 24 hours) because of their ineptitude. And rudeness. When my daughter went to ask the counter about her seat, they man yelled at her and said, "oh you are good" without hardly a look at the ticket. She started tearing up at his rudeness (they sent her all alone, separated without her parents on a 5 hour flight) he yelled at her AGAIN and AGAIN. She repeatedly assured him she was not mad, only badly needing assurance she had a seat. He barked at her again--she slinked away on the brink of bawling. I am calling for his JOB! It was at the Atlanta airport, Jan 1st, and the flight left at 10:04 a.m. so you can figure out who was manning the counter at the time. It was a a man in his 30's/40's, tall, and overweight. APPALLED all around. Flight attendants barked at us on the flight, ignored us and yelled at passengers. I can't believe this airline will stay in business.